Due to the custom nature of our products, we cannot accept returns unless the item arrives defective or damaged. If there is an issue with your order, please contact us at Kelly@ChicKittyShop.com within 7 days of delivery.

Please include your order number and photos of the issue, if applicable. Our team will respond promptly to resolve the matter. For full details, see our Refund Policy page.

ShaggyChic.com & ChicKittyShop.com Shipping Policy

All items are custom-made and printed on demand by our network of printing partners. Production typically takes 2–7 business days, depending on the product type and printer location.

Shipping times vary based on location:

• Domestic: 3–7 business days.
• International: 7–14 business days (depending on destination).

Please note that orders may arrive in multiple shipments for efficiency. Tracking information will be provided for all packages. For further information, visit our Shipping Policy page.