We custom-make all items, so production takes 2–7 business days. Domestic shipping typically takes 3–7 business days, and international shipping takes 7–14 business days. All orders include tracking for your convenience. See our full Shipping Policy at https://chickittyshop.com/shipping-policy.

We accept returns within 30 days of delivery for defective or damaged items. Due to the custom nature of our products, we cannot accept other returns. Contact us at kelly@chickittyshop.com with your order details. See our full Return Policy at https://chickittyshop.com/return-policy.

We prioritize your privacy and use SSL encryption to secure your data. We never share your information without consent. See our Privacy Policy at https://chickittyshop.com/privacy-policy.

We will do our best to cancel your order once placed, but due to the automated production process, this may not be possible. Please contact us at kelly@chickittyshop.com as soon as possible for assistance.

After your order ships, we’ll send you a tracking number via email. Use this to check your order's status anytime. If you have trouble tracking, contact us at kelly@chickittyshop.com for help.

We strive to ensure every order arrives on time. However, delays may occur due to unforeseen circumstances such as postal service disruptions or customs issues. If your order is delayed, please contact us at kelly@chickittyshop.com so we can assist you.

Yes, we ship worldwide! International shipping typically takes 7–14 business days. Additional customs fees may apply, depending on your country. All international orders include tracking information. See our full Shipping Policy at https://chickittyshop.com/shipping-policy.

We are committed to sustainability and use eco-friendly materials whenever possible. Many of our products are designed to minimize environmental impact while ensuring top quality for your pets.